Shipping Policy
Regular stock orders are packed within 30 hours of payment and shipped the next business morning. I ship USPS, UPS or Fed Ex choosing the lowest price option for your order. I will ship to the address you provide at the time of checkout. If you want your purchase shipped to a different address, please leave me a note immediately as I often ship within an hour of receiving your payment. I charge the actual shipping fees or less. Shipping is calculated at the highest rate. Any overcharge on shipping over one dollar will be refunded when I print the shipping label.
Due to the nature of my my items – international regulations, taxes and import fees – I am no longer offering international shipments.
Free samples are included with every sale.
Payment is due and payable when the order is placed. I accept PayPal, Visa, MasterCard, Discover. You can pay with any major credit card through Pay Pal. You do not have to join pay pal to pay with a credit card.
If you wish to pay directly by credit card rather than PayPal, you can contact me by email: bonniebartley@hotmail.com. or by phone 814-329-0046 during regular business hours, 9 AM to 7 PM eastern time.
For my local customers, my items are available for pick up at my Altoona, PA retail location, Fiore True Value Hardware, 5514 6th Ave., Altoona, PA. You can place your order and I will leave them at the register for you to pick up at your convenience. You can pay on line or when you pick up your order. If you paid any postage, I will refund it in full as there will be no postage charges if you prefer to pick up your order at the store.
Pennsylvania residents will be charged 6% sales tax.
I offer custom formulations and products, call or email for a quote.
Thanks for supporting handmade!
Bonnie Klisiewicz Bartley, Soapsmith
Refund Policy
I will always refund any overcharges in postage fees once I print the shipping label and get the actual postage price. I only charge the price of shipping, there are no added handling charges.
If there is a problem with your order, please contact me as soon as possible. Anything that arrives damaged or defective will be refunded in full. I always work to provide positively outrageous customer service so please let me know how I can be of service.
Cancellation / Return / Exchange Policy
You have my personal assurance that I will always provide the best in customer service and work with you to make your transaction pleasant.
I know you will enjoy my luscious products but if for any reason you are dissatisfied, simply return the unused portion for a full refund of the price of the item less postage fees. Return shipping costs are the responsibility of the buyer unless the product is defective. Please note: Due to health and safety, any returned product will be destroyed. I never return any product, even unopened items, to my selling stock. I have a high commitment to customer satisfaction.
Thanks for supporting handmade,
Bonnie Klisiewicz Bartley, Soapsmith



