We ship USPS. You will receive a shipping confirmation email with a tracking number and projected delivery date.

LOST OR STOLEN PACKAGES: Malibu & Co. is not responsible for lost/stolen packages, packages sent to the wrong address or refunding/replacing lost packages that have not been delivered. However, we will work with you to try and locate the package. In the rare instance, your package is lost or missing, I would suggest calling your local Post Office and providing them with the tracking number that was emailed to you or you may file a Missing Mail & Lost Package Claim via USPS Here: https://www.usps.com/help/missing-mail.htm

All claims will be reviewed on a case-by-case basis. Claims may take up to 4 weeks to process. Once USPS responds we will be able to determine how to move forward. In the meantime, please be patient with us as we work with USPS. Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process. Once packages are placed in the hands of USPS our access to information is very limited. In some cases, it can take up to 7 business days for USPS to deliver the package to be delivered after it has been marked delivered. Please allow that amount of time before reaching out. Packages that show the package was delivered at the correct address via GPS tracking from USPS, must accompany a police report to be considered for a replacement.

SHIPPING TIME FRAME: Our normal shipping time is 3-5 BUSINESS Days. For made to order signs, 7-10 days.

CORRECT ADDRESSES: Please verify before checkout that the address you have entered or that auto-populates from PayPal is correct. We are not responsible for packages mailed to incorrect addresses. If your package is returned back to us for an incorrect address, please email us at: nicole@malibuandco.com and we can invoice you for the additional shipping costs to re-mail your package to the correct address.